Your satisfaction is our highest priority - but if you are not, we are happy to help.
You can make a formal complaint if you believe that we have made a concrete mistake in handling your case. The company has a complaint manager and follows Finansinspektionen's general guidelines regarding complaints management concerning financial services for consumers. Complaints regarding the service should be submitted to the company immediately via the notification system that is available when you log in to our app.
In case of a dispute with the company, consumers may turn to the General Complaints Board, Box 174, 101 23 Stockholm (www.arn.se). Free guidance can also be provided by the municipal consumer guidance or by the Consumers' Banking and Finance Bureau Box 24215, 104 51 Stockholm, (www.konsumenternas.se).