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Frequently asked questions

Does the service need to be integrated into my POS or cash register system?
No, many companies use our web-based "Plug & Play" solution without any integration. However, the possibility of integration is always available with our modern and intuitive REST APIs.
When do I receive my payments?
We make daily payments, which means that you will usually have the money in the account on the same day, in some cases within a few minutes. Our ambition, however, is that it will never take more than one banking day, regardless of the chosen payment method.
How many users can you have?
Unlimited number! In our interface, you can also manage permissions, company information, etc.
Which banks do you accept with the payment method "Bank transfer"?
At the moment, you can choose to pay from the largest consumer banks in the country. If your customer uses a bank that we do not support, the payment method "Invoice / Pay later" can be used to complete the payment immediately. And it's always free!
How much does it cost to use Zaver?
Getting started with Zaver is very easy; get in touch with us, and we will help you with information and pricing based on your needs.
Does the customer have to download the app?
The customer receives a payment link via SMS and does not need any other app than mobile BankID.
Do you want to make a complaint?

Your satisfaction is our highest priority - but if you are not, we are happy to help.

You can make a formal complaint if you believe that we have made a concrete mistake in handling your case. The company has a complaint manager and follows Finansinspektionen's general guidelines regarding complaints management concerning financial services for consumers. Complaints regarding the service should be submitted to the company immediately via the notification system that is available when you log in to our app.

In case of a dispute with the company, consumers may turn to the General Complaints Board, Box 174, 101 23 Stockholm (www.arn.se). Free guidance can also be provided by the municipal consumer guidance or by the Consumers' Banking and Finance Bureau Box 24215, 104 51 Stockholm, (www.konsumenternas.se).